Satisfaction of pregnant women attending antenatal care clinic in King Fahad Armed Forces Hospital Primary Care Center 2013, Jeddah

Hind Jamal Faisal

JPFCM, Jeddah

Background: Quality of antenatal care is an important determinant of pregnancy outcome. Satisfaction and dissatisfaction indicate women’ judgment about the strengths and weaknesses, respectively, of the service.

Objectives: To assess the level of satisfaction of pregnant women attending antenatal care clinic in King Fahad Armed Forces Hospital (KFAFH) Primary Care Center (PCC), Jeddah 2013 and determine the reasons of satisfaction and dissatisfaction of these women.

Subjects and Methods: A cross sectional descriptive study design was adopted. It included a representative sample of pregnant women who attend the antenatal care clinic in KFAFH Primary Care Center, Jeddah during one month period. A systematic random sampling technique was used by selecting every other pregnant woman attending PCC of the Military hospital. A self administrated questionnaire designed in Arabic language. It included two sections: Questions related to personal characteristics of women and questions to investigate their satisfaction rate pertaining to prenatal care.

Results: The study included 280 pregnant women. Their mean age was 28.06±5.7 years. About 77.6% of them were satisfied with working hours, 72% with accessibility of the health facilities and 73% with the site of the antenatal services while only 29% were satisfied with supporting services of the health facilities. The highest satisfaction was reported regarding having medication (83%) and physicians` ability to explain (80%). Most of pregnant women stated that they received health education from the physician about value of follow up (73.9%) and nutrition (77.5%). Qualification and gravidity of the pregnant women correlate positively with their satisfaction with antenatal services.

Conclusion: This study indicated that, most of the pregnant women attending PCC of the Military hospital (KFAFH) were satisfied with the different aspects of antenatal services. However, a considerable percentage of them were dissatisfied with waiting time, supportive services and health education that require improvement.

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